VITALity is. . .
CARE COORDINATION AND RESOURCE AND REFERRAL HELP LINE SERVICES / Guidance and Assistance
Staffed by RN’s and Social Workers, VITALity Care Coordination provides assistance to individuals and families to help navigate the often complex and confusing maze of healthcare options and support services available to maintain a safe living arrangement at home or develop plans for a transition into a more protective and service intense environment. As personal healthcare partners, VITALity staff provide advocacy, guidance and support to help access appropriate needed medical services and connect families with social service agencies who can provide the essential help in dealing with their health issues.
Staffed by knowledgeable and caring operators, The Resource and Referral toll free number, 1-888-26-VITALity (1-888-268-4825) provides valuable information about healthcare services and community resources that can address the pertinent issues related to aging and disability. Callers are connected to the resources they need to provide appropriate care and support.
During 2017 VITALity staff received 820 calls (an increase of 51% over last year) and our nurses and social workers made 1119 visits to over 800 persons in need of help with their healthcare issues (a 62% increase). Due to extensive outreach and cooperation VITALity has collaborated with hospitals, physicians, and homecare agencies to assist even more individuals to receive care coordination.
By: Mimi Schaible, Director of Care Coordination and Consultation, and Resource and Referral Help Line
OVER 50 TYPES OF HEALTH SERVICES ARRANGED
TOP 10 SERVICES
Nutritional Services / Meals on Wheels
Housing / Assisted Living
Catholic Charities Referrals
Financial Assistance with Utilities
Home Health Aides
In-Home Medical Care
MOST COMMON CLIENT DIAGNOSES
IN ORDER OF FREQUENCY
Dementia / Alzheimer's
"The care coordinator is excellent, dedicated and concerned. She helps me the best she can and has done an excellent job. She has made living at home a lot safer for me. I sleep a lot better knowing she's helping me."
"This has been a great relief to use because navigating this world of Medicaid and DDD is completely overwhelming. It is nice to have someone guide and point us in the right direction and it is greatly appreciated. To have that support is important. We don't feel like we are alone."
“As a resident of Village Apartments of Cherry Hill, I want to say thank you for providing VITALity Catholic Healthcare Services. . . Mimi, and others visited our community and made us aware of the wonderful help they can provide. As an example, arrangements are being made for me to receive physical therapy for gait imbalance and weakness. I would never have known how to get this help, or even that it existed! I am only one person among the many they have helped, and all because the Camden Diocese made it available.
It is deeply appreciated.”
What is Care Coordination and Consultation?
The Care Coordination & Consultation Program of VITALity is a charitable service of the Diocese of Camden that consist of Care Coordinators, professional nurses and social workers, who assist seniors and people with disabilities in obtaining the care that they need at home.
Who are Care Coordinators?
Care Coordinators Are:
- Registered Nurses and Medical Social Workers who will assist you to access Diocesan and Community Resources.
- Caring Professionals who will meet you in the privacy of your home or a Parish setting and talk about your concerns and the services that are available.
- Experienced in navigating the health care system and helping others through the complex process of today's medical system.
How Can Care Coordinators Help You?
Care Coordinators Can Help You:
- Remain as healthy and independent as possible at home.
- Maintain the highest level of physical, spiritual and emotional vitality as you encounter the challenges of aging or disability.
- Become more informed about your health care needs and services required to meet those needs.
- Identify risks of hospitalization and help manage them.
- Connect you to needed medical, social and spiritual services in the community.
- Receive emotional and spiritual support for you and your caregivers.
Some examples of Care Coordination include (not all are listed) :
- Arrange for home delivery of medications for an individual who is home from the hospital and is unable to pick up their medications.
- Provide health education and literature about an illness.
- Work with hospital staff, Physician and Parish to coordinate/arrange the needed home, community and spiritual services after discharge.
- Contact transportation services to arrange for a ride to a doctor's appointment.
- Provide education about insurance and prescription coverage and eligibility for assistance.
- Discuss home care and hospice services and arrange for care..