CARE COORDINATION AND RESOURCE AND REFERRAL HELP LINE SERVICES
VITALity Provides Direction and Access to Care
Registered nurses and social workers are the heart of VITALity's Care coordination program. They assist senior citizens and disabled individuals and their families in navigating the often complex and confusing maze of healthcare options and support services available to maintain a safe home environment or develop plans for transition to a more supportive setting. Our staff of nurses and social workers collaborate with healthcare providers and community agencies providing clients with advocacy and referrals to essential programs and services.
VITALity's caring operators staff our Resource and Referral Help Line (1-888-26-VITALity, 1-888-268-4825) and offer individuals and families valuable information about healthcare and community resources and connect them to Care Coordinators who visit the client at home to arrange services as needed.
During 2019, VITALity staff received over 1,000 calls from individuals and families in need of assistance. Our nurses and social workers made 1,996 visits and calls (a 9% increase over the previous year) to provide them proper direction and access to needed care. Since the inception of VITALity our Care coordination program has served over 3,300 persons helping them to remain as healthy and independent as possible as they struggle through the trials of again and infirmity.
By: Mimi Schaible, Director of Care Coordination and Consultation, and Resource and Referral Help Line
OVER 50 TYPES OF SERVICES REQUIRED
WITH OVER 1,200 OF THESE SERVICES ARRANGED
TOP 10 SERVICES
Home Health Aides
Housing / Assisted Living
Nutritional Services / Meals on Wheels
Catholic Charities Referrals
Mental Health Counseling
In-Home Medical Care
MOST COMMON CLIENT DIAGNOSES
(IN ORDER OF FREQUENCY)
Alzheimer's / Dementia
"The VITALity Care Coordinator guided us through the difficult process of finding the essential resources to help my brother get the support he desperately needed to live independently. After getting my brother's intellectual disabilities properly diagnosed we were able to get him financial support enabling us to move him into his own apartment for the first time in 56 years of living with our elderly mother."
"I just want you to know how you changed our lives for the better. I am now eligible for a program to get the help that I need. We had no idea any of this existed before you helped us out with everything."
"The service that VITALity provides is essential for anyone trying to navigate social services applications. Their attention to detail and experience in assisting individuals through myriads of unending and time consuming paperwork is invaluable to streamline the processes."
What is Care Coordination and Consultation?
The Care Coordination & Consultation Program of VITALity is a charitable service of the Diocese of Camden that consist of Care Coordinators, professional nurses and social workers, who assist seniors and people with disabilities in obtaining the care that they need at home.
Who are Care Coordinators?
Care Coordinators Are:
- Registered Nurses and Medical Social Workers who will assist you to access Diocesan and Community Resources.
- Caring Professionals who will meet you in the privacy of your home or a Parish setting and talk about your concerns and the services that are available.
- Experienced in navigating the health care system and helping others through the complex process of today's medical system.
How Can Care Coordinators Help You?
Care Coordinators Can Help You:
- Remain as healthy and independent as possible at home.
- Maintain the highest level of physical, spiritual and emotional vitality as you encounter the challenges of aging or disability.
- Become more informed about your health care needs and services required to meet those needs.
- Identify risks of hospitalization and help manage them.
- Connect you to needed medical, social and spiritual services in the community.
- Receive emotional and spiritual support for you and your caregivers.
Some examples of Care Coordination include (not all are listed) :
- Arrange for home delivery of medications for an individual who is home from the hospital and is unable to pick up their medications.
- Provide health education and literature about an illness.
- Work with hospital staff, Physician and Parish to coordinate/arrange the needed home, community and spiritual services after discharge.
- Contact transportation services to arrange for a ride to a doctor's appointment.
- Provide education about insurance and prescription coverage and eligibility for assistance.
- Discuss home care and hospice services and arrange for care..