CARE COORDINATION 

RESOURCE AND REFERRAL HELP LINE

Aging often brings with it the challenges of living safely at home either alone or with family. Nurses and social workers with the Diocese of Camden’s VITALity Catholic Healthcare Services often encounter individuals during some of these most difficult times of their lives. And when seniors and those with disabilities are faced with the need for help in the home, one call to our Resource and Referral Help Line at 1-888-26-VITALity (1-888-268-4825) connects them to a nurse or social worker who will guide them to resources and assistance to stay as independent and safe as possible.

VITALity’s nurses and social workers are well-versed in the many programs and services that are available throughout South Jersey. We are here to support you every step of the way in your journey. We can assist you in identifying what services are available and help make the connections, as well as provide support with paperwork and applications.

In 2022 we received 1,057 requests for information and assistance from individuals and family members experiencing the challenges of aging, illness, and disability. VITALity Care Coordinators made 4,800 home visits and phone consultations and arranged 2,171 essential services to individuals while providing much needed comfort and support.

 

TESTIMONIALS

“Thank you so much for the help you gave me regarding the scheduling of my COVID shot.  You were warm, gentle, and generous with your time and caring.  It was a wonderful experience dealing with you.”

“The VITALity Care Coordinator guided us through the difficult process of finding the essential resources to help my brother get the support he desperately needed to live independently.  After getting my brother’s intellectual disabilities properly diagnosed we were able to get him financial support enabling us to move him into his own apartment for the first time in 56 years of living with our elderly mother.”

“I just want you to know how you changed our lives for the better.  I am now eligible for a program to get the help that I need.  We had no idea any of this existed before you helped us out with everything.”

“The service that VITALity  provides is essential for anyone trying to navigate social services applications.  Their attention to detail and experience in assisting individuals through myriads of unending and time consuming paperwork is invaluable to streamline the processes.”


What is Care Coordination and Consultation?

The Care Coordination & Consultation Program of VITALity is a charitable service of the Diocese of Camden that consist of Care Coordinators, professional nurses and social workers, who assist seniors and people with disabilities in obtaining the care that they need at home.


Who are Care Coordinators?

Care Coordinators Are:

  • Registered Nurses and Medical Social Workers who will assist you to access Diocesan and Community Resources.
  • Caring Professionals who will meet you in the privacy of your home or a Parish setting and talk about your concerns and the services that are available.
  • Experienced in navigating the health care system and helping others through the complex process of today’s medical system.

How Can Care Coordinators  Help You?

Care Coordinators Can Help You: 

  • Remain as healthy and independent as possible at home.
  • Maintain the highest level of physical, spiritual and emotional vitality as you encounter the challenges of aging or disability.
  • Become more informed about your health care needs and services required to meet those needs.
  • Identify risks of hospitalization and help manage them.
  • Connect you to needed medical, social and spiritual services in the community.
  • Receive emotional and spiritual support for you and your caregivers.

Some examples of Care Coordination include (not all are listed) :

  • Arrange for home delivery of medications for an individual who is home from the hospital and is unable to pick up their medications.
  • Provide health education and literature about an illness.
  • Work with hospital staff, Physician and Parish to coordinate/arrange the needed home, community and spiritual services after discharge.
  • Contact transportation services to arrange for a ride to a doctor’s appointment.
  • Provide education about insurance and prescription coverage and eligibility for assistance.
  • Discuss home care and hospice services and arrange for care..

 

If you need help at home, please call one of our caring professionals to arrange for a Care Coordinator to visit you.
VITALity Catholic Healthcare Services
Resource and Referral Help Line
1-888-26VITALity
(1-888-268-4825)